Find answers to common questions about purchasing, payment, and shipping at xscent.
Choose your product → Add to cart → Click Checkout → Fill in your shipping details (name, WhatsApp number, address) → Click 'Order via WhatsApp'. Your order will be sent directly to our admin for confirmation.
Absolutely! You can add multiple products to your cart and checkout all at once in a single order.
No minimum order. You can order even just one product.
We do our best to keep stock accurate in real-time. However, if a product you ordered is out of stock, our admin will inform you immediately and offer alternatives.
We accept bank transfers (BCA, Mandiri, BNI, BRI), DANA, GoPay, and OVO. Payment details will be sent by admin after order confirmation via WhatsApp.
After admin confirms stock availability and the total price including shipping, you can proceed with payment. Admin will give you a clear payment deadline.
The listed price is the product price only. Shipping cost is calculated separately based on your location and will be communicated by admin before payment.
Payment is handled entirely via WhatsApp directly with our admin — no payment data is stored on the website. Completely safe.
Estimated delivery is 2–5 working days for regular shipping. Jabodetabek area may be faster. Estimates may vary by courier and destination.
We use JNE, J&T, SiCepat, or Pos Indonesia depending on availability in your area. Admin will inform you of the best option.
For certain areas, same-day or express delivery is available with an additional fee. Contact admin for more details.
Every shipment includes photo proof during packing. If damage or loss occurs due to the courier, contact admin with a photo of the package condition within 24 hours of receipt.
Our admin is available every day Monday–Sunday from 09:00–21:00 WIB. Messages outside these hours will be replied the next morning.
Click the green WhatsApp button at the bottom right of the website, or reach us at +62 813-4171-131. You can also find us on Instagram @xscent.perfume and TikTok @xscentperfume.
xscent currently operates online only. Purchases and consultations are done via WhatsApp and the website.
If you haven't received confirmation within 2 hours, please contact admin directly via WhatsApp at +62 813-4171-131 with your name and order details.
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